Customer Experience Specialist- PT or FT

Customer Experience Specialist

Inked Brands is seeking a service-obsessed, cheerful individual with superb written and verbal communication skills to join our customer service team in Bowling Green, KY. We work with small brands to create thoughtful products and selling them directly to consumers and also through a variety of wholesale channels. Our team is fun, creative, and serious about service and style. As a Customer Experience Specialist, you'll oversee customer care activities, respond to service inquiries, and compile data. This position is full-time and may require a flexible schedule including nights, weekends, and some holidays.

What You'll Do

• Work collaboratively with the team to deliver outstanding, distinctive customer support in keeping with operational and financial constraints.
• Support continuous improvement, challenge the status quo, and offer creative solutions.
• Leverage contacts throughout the company and customer base to best serve customer needs.
• Provide administrative support for product launches (may require abbreviated night / weekend hours).
• Build relationships with our customer base, supporting a sense of community. Collect / compile accurate feedback from customers based on their experience.
• Prepare and communicate information for management as necessary.
• Contribute to and support a positive, creative, and collaborative culture and continuously improve efficiency, communication, and work product.

What You'll Bring to the Table