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Shift Leader - Taco Bell (NM) – Customer Service Associate (Restaurant)

Shift Leader - Taco Bell (NM) – Customer Service Associate (Restaurant)

Taco BellAlbuquerque, NM, US
23 days ago
Job type
  • Full-time
Job description

Position Mission : The mission of the Shift Leader is to ensure that all safety and quality standards are met while leading and coaching the team to deliver exceptional service. This role involves overseeing daily operations, resolving conflicts, and ensuring that team members are held accountable for their tasks.

Responsibilities Include :

  • Ensure safety and quality standards are met consistently.
  • Verify that team members are washing hands correctly and adhering to standards.
  • Complete food safety checklists regularly.
  • Coach team members through conflicts and be a role model.
  • Hold team members accountable for "Own your zone" tasks.
  • Conduct zone walks to ensure tasks are being completed.
  • Review deployment chart and ensure team members are in the right places.
  • Execute back-of-house (BOH) shift change procedures.
  • Complete assessments of each zone.
  • Plan and assign breaks for team members.
  • Post daily goals and use the SWS form.
  • Ensure all dishes and back-of-house areas are clean.

Required Skills, Knowledge and Abilities :

  • 1+ years supervisory experience preferred in either a food service or retail environment with profit & loss accountability, schedule writing, and team member development
  • Obtain and maintain ServeSafe Certification within 45 days of employment.
  • Strong leadership skills to coach and guide team members.
  • Ability to resolve conflicts and maintain a positive work environment.
  • Hold team members accountable and ensure tasks are completed efficiently.
  • Knowledge of safety and quality standards in the food industry.
  • Ability to complete food safety checklists and verify adherence to standards.
  • Strong organizational skills to execute shift changes and zone assessments.
  • Ability to review deployment charts and plan team member breaks effectively.

    • Physical Demands :

  • Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Move throughout the restaurant for extended periods (up to 10-12 hours per day).
  • Move 50 lbs. for distances of up to 10 feet.
  • Balance and move up to 25 lbs. for distances of up to 50 feet.
  • Understand and respond to team members’ and guests’ requests in a loud environment.
  • Stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls.
  • Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
  • Talk or hear; taste or smell.
  • Specific vision abilities required : close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    • Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

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    Shift Leader • Albuquerque, NM, US

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