Manager, Quality Assurance

Manager, Quality Assurance

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 10,000 red light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

As a Manager of Quality Management, you will lead the development and execution of a robust quality assurance program for our hardware, software, and service offerings, based in New York City. You will be responsible for establishing and maintaining structured processes that ensure products meet regulatory standards, internal specifications, and customer expectations throughout their lifecycle. This includes overseeing testing protocols, inspection procedures, and corrective action systems that support continuous improvement and operational excellence. You will work cross-functionally to embed quality principles into product development and delivery, ensuring traceability, documentation, and accountability at every stage. Success in this role requires a strong understanding of quality frameworks, risk management, and customer-focused metrics, as well as the ability to align quality initiatives with business goals and evolving market needs. This position will report directly to the New York City Project Principal.

• Develop and maintain a comprehensive Quality Program covering all phases of contract performance.
• Ensure a single, unified Quality Program is applied across all Contractor and Subcontractor activities.
• Oversee quality control for all hardware, equipment, software, and services to ensure compliance with the Approved Quality Plan.
• Establish systems for early detection and prevention of quality discrepancies, and lead timely corrective actions.
• Ensure all procured materials and services meet contractual quality standards.
• Provide objective evidence of quality conformance through inspection results, audits, and design reviews.
• Facilitate City inspections and audits of Contractor facilities and records.
• Serve as the primary point of contact for all quality-related issues, reporting directly to the Project Executive.
• Possess authority to halt work due to quality concerns and implement continuous improvement initiatives.
• Maintain independence from production activities to ensure unbiased quality oversight.
• Ensure inspection and testing personnel are not involved in the work they evaluate.
• Require all personnel to report quality issues within two hours of discovery; escalate issues to City and internal management.
• Manage documentation and resolution of nonconforming work, including corrective action and resolution reports.
• Support City-led quality assurance activities including inspections, testing, and audits at any stage of the project.
• Oversee remediation of defective or noncompliant components to ensure full compliance with project specifications.
• Performs other duties as assigned.

You are a thoughtful and detail-driven leader with a strong command of quality systems, product lifecycle management, and cross-functional collaboration. You bring experience designing and scaling quality programs that support complex hardware, software, and service offerings. Your approach is rooted in structured methodologiessuch as process documentation, corrective action planning, and continuous improvementwhile remaining agile and responsive to evolving business needs. You understand how to balance compliance, customer expectations, and operational efficiency, and you're skilled at translating data into actionable insights. Your communication style fosters alignment across engineering, product, and operations teams, and you lead with a mindset of accountability, transparency, and excellence. Based in New York City, you thrive in dynamic environments and are passionate about building quality into every layer of the organization.

You'll Need To Have :

Even better if you have one or more of the following :

In this office-based position, you will be expected to report regularly to either our Staten Island or Manhattan office locations. On-site presence is essential to support collaboration, hands-on engagement with cross-functional teams, and direct oversight of quality operations. Reliable commuting to one of these locations is required to fulfill the responsibilities of this role effectively.

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values :

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.