Helpdesk Administrator

Overview

Reports to : Director of Technology

Position Summary : We are seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team. The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments. You will collaborate closely with IT administrators and engineers to support day-to-day operations at our Tampa, FL headquarters, including onsite setup, hardware moves, and regional office visits. You will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud-based services . Some local travel may be required for satellite offices or corporate events. Standard job hours are M–F (8 : 30 AM to 5 : 00 PM), with flexibility as business demands.

This position is located in Tampa, Florida and is full-time in the office 5 days a week.

Responsibilities

• Helpdesk Ownership

Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person

Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint)

Catalog and manage IT assets through their lifecycle

Support network and server operations under guidance of the Infrastructure Manager

Set up workstations, move and install office equipment (must be able to lift up to 30 lbs)

Document and maintain SOPs for troubleshooting and escalation

Travel within the state of Florida and the East coast is required.

Education and Experience

Skills and Qualifications

Additional Information

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