Customer Excellence Engineer - Java, C#, AI, Azure, Dynatrace - Sr. Associate

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are seeking a Full Stack Engineer to join our Excellence Engineering team. This role is ideal for someone who is passionate about leveraging technologies to solve complex problems and thrive in a dynamic, fast-paced environment. You are expected to use APM tools for observability and build AI-driven centralized knowledge systems. You will be responsible for triaging and troubleshooting customer technical issues, setting up and maintaining observability platforms like Dynatrace, and contributing to the development of an intelligent knowledge base using AI technologies. This role also requires developing technical solutions to support internal and customer-facing needs.

Key Responsibilities :

Customer Support & Issue Triage

Serve as the first point of contact for technical issues reported by customers / internal teams.

Triage, analyze, and resolve issues across the full technology stack.

Collaborate with engineering and product teams to ensure timely resolution.

Observability & Monitoring

Set up and manage observability tools, with a focus on Dynatrace.

Create and maintain dashboards, alerts, and logs for proactive monitoring.

Continuously refine observability practices to improve system reliability.

AI Knowledge Base Development

Design and implement a smart knowledge base using AI / ML technologies.

Integrate support data, documentation, and logs to enhance self-service capabilities.

Work with AI teams to train and deploy models for intelligent search and recommendations.

Technical Solution Development

Build and deploy small-scale tools and utilities to automate workflows or solve specific technical problems.

Full Stack Engineering

Contribute to the development of applications.

Write clean, efficient, and testable code.

Participate in design reviews, sprint planning, and agile ceremonies.

Skills, Experience & Qualifications Required :

knowledge of JAVA, C#, Microservices, Kubernetes, Kafka, API Gateway etc.

Knowledge of Microsoft Azure

2 to 4 years of progressively responsible professional software engineering experience preferably in a financial services product delivery setting

Able to work on medium-to-large projects with no supervision and on more complex tasks with minimal oversight

Excellent written and verbal communication skills

Able to work well with peers in a collaborative team environment

A minimum of 2 years working with an Agile development methodology strongly desired

Education :

B.S. degree (or foreign education equivalent) in Computer Science, Engineering, Mathematics, and Physics or other technical course of study required.

Salary Range :

$52,000 - $91,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes : our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https : / / hrportal.ehr.com / statestreet / Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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