ECommerce Manager

Job Description

Job Description

POSITION DESCRIPTION

Title & Reporting Relationships

Position Title : eCommerce Manager

Brands :

Outerknown, Firewire, Slater Designs

Reports to :

GM eCommerce & Digital Marketing

Department :

eCommerce & Digital Marketing

Oversees :

eCommerce, Digital Merchandising, UX and Dev teams

Interactions :

Interacts w / Operations, Marketing, CX, Planning, Merchandising, Finance

Main Purpose and Major Challenges of the Role

Manage and oversee all aspects of the digital experience ranging from site management, product merchandising, site experience, site speed, feature expansion and a constant drive to create a best-in-class shopping experience online. Owns all aspects of the eCommerce P&L and drives optimization across all aspects that impact the financial performance of the eCommerce channel. Responsible for delivering eCommerce sales and profitability targets, working cross functionally with product, marketing, creative, finance, retail and operations to foster accountability and collaboration across all stakeholders of the digital business.

This role requires a minimum of 3 day in office in Carlsbad, which may increase due to business needs (subject to change at any time).

ACCOUNTABILITY : eCommerce Operations

• Oversee the day-to-day eCommerce operations across all eCommerce functions, including Digital Merchandising, Digital Capabilities, UX, eCommerce, ensuring a best-in-class eCommerce shopping experience at all times.
• ​Own third party vendor and agency relationships. Ensure accountability and performance standards.
• ​Lead the optimization of backend processes and systems to minimize P&L impact from returns & exchanges, fulfillment, fraud, cancelations et al.
• Plan and oversee execution of all key GTM calendar events.
• ​Partner with key stakeholders across the organization to ensure cross functional collaboration and accountability to drive the business.

ACCOUNTABILITY : eCommerce Operations

ACCOUNTABILITY : eCommerce Operations

ACCOUNTABILITY : eCommerce Operations

ACCOUNTABILITY : eCommerce Operations

ESSENTIAL SKILLS & QUALIFICATIONS