Specialist, Financial Services Collection

Specialist, Financial Services Collection

Wyndham Hotels & Resorts is now seeking a Specialist, Financial Services Collection to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

The Role

This position will manage specific finance functions related to the collections of delinquent receivables in order to maintain WHR cash flow. The qualified candidate will work closely with franchisees, Operations Support, Field Operations, and Brand Leadership ensuring that franchisee's financial obligations to WHR are met in a satisfactory manner. Areas of responsibility mainly include but not limited to collection calls; resolving past due accounts; negotiating and preparing payment plans; fielding incoming calls and responding to emails; researching disputes and payment history / applications for accuracy; and recommending accounts for next collection steps. Additionally, this position is required to identify and resolve financial issues, as well as communicate such issues to the team leads on a timely basis. As part of the customer service delivered to the franchisees the position will at times be required to train users on the use of Wynpay and Wyndham Community for their invoices, backup, and reporting revenues.

What You'll Do

• Perform collections calls in an effort to resolve past due accounts to maintain WHR cash flow. Job requirements include but are not limited to, improving the A / R aging, improving DSO, and maintaining overall A / R integrity. Facilitate payments from past due accounts or recommend account for next steps in collection process.
• Provide superior customer service to WHR customers. Research, identify and resolve financial issues. Follow up on all promised payments. Acquire and review financial documents and operating statistics to negotiate payment plan agreement to secure payment on delinquent receivables.
• Train users on Wynpay and Wyndham Community for invoice backup purposes. Work with franchisees to resolve their finance related questions and disputes.

You'll Be Successful If You Have

Required Qualifications / Experience

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brandsthink household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location : Parsippany - 22 Sylvan Way, Parsippany, New Jersey 07054 Employment Status : Full-time

Compensation & Benefits

For U.S. based positions only, the expected pay range for this position is $54,000 - $60,000 annually. Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 10% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include :

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 12 / 31 / 2025.