Sales & Customer Support Specialist

Sales & Customer Support Specialist

Founded in 1912, Illinois Tool Works Inc. (NYSE : ITW) is a diversified Fortune 200 manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune Magazine's most admired companies, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. Valeron is a $80M Division of ITW with approximately 175 employees with manufacturing and sales operations in Houston, Texas and Belgium. Valeron is seeking a Sales and Customer Support Specialist who will report directly to the Commercial Director. This position will be based in Houston, TX.

The Sales & Customer Support Specialist is responsible for managing the customer service function and providing analytical and sales support to the Commercial team. This role serves as the primary point of contact for customer interactionsensuring accurate order processing and fulfillment while identifying opportunities to enhance customer satisfaction and drive continuous improvement. The Sales support responsibilities include supporting the sales team with revenue forecasting, funnel analysis, and the provision of sales data to the Commercial Director and their team.

Sales & Customer Engagement

• Serve as the primary contact for order placement, order management, and tactical customer inquiries.
• Maintain and grow customer relationships across both core and smaller accounts.
• Respond to customer inquiries, resolve complaints, and manage credit / debit adjustments.
• Share product updates and pricing changes to support account development.
• Guide customers toward MRD (Make-to-Stock) products when appropriate, shifting from MTO (Make-to-Order).
• Act as the first line of defense for Product Line Simplification (PLS) by reviewing new orders for compliance with approved product lists and minimum order quantities (MOQs).
• Support account development through proactive communication and timely follow-ups.
• Collaborate with Sales Managers to maintain accurate sales forecasts and funnel data.

Sales Data & Reporting

Customer Service & Operations

Process Improvement, Collaboration & Reporting

Qualifications

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local laws.