Medical Assistant/Patient Support Assistant

Medical Assistant/Patient Support Associate Employee Health Services

The Medical Assistant/Patient Support Assistant provides clinical and administrative support to ensure high-quality, efficient care for Endeavor Health team members. This role includes assisting with pre-employment and annual health screenings, vaccinations, medical surveillance, and injury triage as well as greeting patients, scheduling appointments, and rooming team members. The MA/PSA collaborates with Employee Health clinicians and administrative staff to promote team member wellness, occupational health compliance, and workplace safety.

Position Highlights:

• Position: MA/PSA, Employee Health
• Location: Skokie and Highland Park, IL
• Full Time
• Hours: Monday-Friday, 7:30am-4:00pm
• Required Travel: travel to Evanston and Glenbrook, IL may be required

What you will do:

• Performs basic clinical evaluations (e.g vital signs, symptom screening, pain assessment, range of motion, mobility checks).
• Provides annual respirator fit testing (and related recordkeeping) for team members flagged as participating in the Respiratory Protection Program.
• Conducts hands-on training for team members being fit-tested on how to properly don and doff their respirator.
• Conducts training on the use of a PAPR when a team member is unable to successfully pass a tight-fitting respirator fit-test.
• Performs urine drug testing or breath alcohol testing, as needed.
• Phlebotomy and injections may be required.
• Provides front desk support to the clinic. Answers the telephone, directs calls as appropriate, and greets team members in a courteous professional manner.
• Checks voice messages, monitors department email box, Service Now work queue, and returns calls/emails/voicemails in a timely manner.
• Generates compliance reports for Respirator Fit Testing, annual TB surveillance, and vaccine compliance. Reaches out to non-compliant team members and managers, when needed.
• Maintains accurate, detailed reports and records. Documents all medical activity accurately and timely within the electronic management system (Team Member Health) in accordance with internal policies and state regulations.
• Maintains continuous Joint Commission readiness. Complies with HIPAA regulations. Identifies and supports patient safety and infection control protocols.

What you will need:

• Education: High School Diploma or equivalent work experience, required
• Certification:
• CPR or BLS through the American Heart Association
• Graduate of an accredited medical assisting program is preferred but not required.
• Certified in Urine Drug Screening, Breath Alcohol Testing, and Hair Drug Screening procedures (at time of hire or within 3 months of hire).
• Phlebotomy skills (at time of hire or within 3 months of hire).
• Experience: One year of work experience required, previous experience working in a medical office (or related field) is preferred. On the job training is provided for those who do not have previous medical assistant training or experience.
• Unique or Preferred Skills:
• Knowledge and experience documenting patient care in an electronic medical record.
• Excellent verbal, written, and organizational skills.
• Flexibility and transportation necessary to travel between various sites throughout Endeavor Health.
• Models confidentiality and professional discretion in all communication and exchanges of information.

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities