Customer Support Specialist

Customer Support Specialist

Department : Comvox Co

Employment Type : Full Time

Location : Houston, TX

Compensation : $5,700 - $6,000 / year

Description

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, and you will play a crucial role in ensuring their satisfaction and loyalty. As a Customer Support Specialist, you will have the opportunity to engage with customers via various channels, including phone, email, and live chat, addressing their inquiries and resolving any issues they may encounter.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and support requests.
• Resolve customer issues in a timely and efficient manner while ensuring a positive experience.
• Provide detailed product information and guidance to customers to enhance their understanding.
• Document customer interactions and feedback accurately in our customer management system.
• Collaborate with other departments to address and resolve customer concerns effectively.
• Assist with the onboarding process for new customers, ensuring a smooth transition.

Skills, Knowledge and Expertise

Benefits