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Scheduler

Scheduler

BSA Health SystemWestwood, NJ, US
30+ days ago
Job type
  • Full-time
Job description

Call Center Scheduler

Join our team as a rotating shift, full-time Call Center Scheduler in Westwood, NJ.

Thrive in a People-First Environment and Make Healthcare Better

  • We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
  • We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • We use advanced technology to support our team and enhance patient care.

Get to Know Your Team :

  • Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.

    • Responsibilities

  • The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
  • Accurately and compassionately schedules / re-schedules / cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions.
  • Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
  • Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
  • Shows dedication and commitment to patients through dependable attendance and schedule adherence.

    • Qualifications

    Job Requirements :

  • High School Diploma or GED equivalent.
  • Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook.
  • Knowledge of standard office procedures and equipment.

    • Preferred Job Qualifications :

  • Associate degree or higher in related field of study
  • 1 Year healthcare background / experience and / or call center experience
  • 2 years of experience working in a healthcare field / role or call center environment
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    Scheduler • Westwood, NJ, US

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