Customer Service Assistant

Customer Service Assistant

Heritage Toyota is hiring a Service Assistant! You'll be the friendly face that greets our service customers, collects payments, processes repair orders, and keeps our front desk running efficiently. If you're organized, enjoy helping people, and want to be part of a team that takes care of both cars and customers, we want to hear from you!

Primary Responsibilities

• Receive customers' payments for vehicle service, taking cash, checks and processing credit card payments as appropriate
• Performing cash-up's on a daily basis
• Answer routine questions and explain standard policies and procedures to customers; referring customers to senior staff for detailed explanations of service charges and bills
• Record a variety of information pertaining to payment transactions, including amounts of repair orders, effective rates, and so forth, following detailed instructions to ensure accuracy
• Answer phones, page personnel, and take messages
• Communicate frequently with service writers to coordinate activities, relay messages, and exchange information
• File various documents and perform related tasks as assigned

As a Member of the H-Team, You'll Enjoy :

Qualifications

$20 - $22 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.