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Contact Center Agent
Contact Center AgentCrazy Shirts • Aiea, HI, US
Contact Center Agent

Contact Center Agent

Crazy Shirts • Aiea, HI, US
30+ days ago
Job type
  • Part-time
Job description

Job Details

Job Location Home Office Admin - Aiea, HIPosition Type Part TimeSalary Range Job Shift Day

The Crazy Shirts Call Center Customer Service Representative provides support to our online and catalog customers through in-bound calls and live chat.

Responsibilities & Key Performance Measurements:

The essential duties and responsibilities of this position include, but are not necessarily limited to:

  • Supports our loyal customers as they call into our Call Center and place orders or seek support from our excellent Customer Service Reps.
  • Initiate credits, replacements, and gift cards primarily from online communications and occasionally from telephone communications.
  • Maintain working knowledge of the Crazy Shirts website to provide navigational assistance for both internal and external customers.
  • Offer customers alternate, add-on items or items that complement their purchase in a personal and friendly manner.
  • Support our retail stores with product orders or customer service needs.
  • Must be proficient at typing (minimum 40 words/minute).
  • Complete other duties and projects as assigned.
  • Our Call Center is open from Monday-Friday 6am-5pm and Saturday-Sunday 6am-12pm. Typical shifts (M-F) are 6am-2:30pm, 7am-3:30pm, or 8am-5pm, all applicants MUST have weekend availability.

Why work for Crazy Shirts?

  • Quality products We are extremely proud of the quality and creativity of our products, this means that our sales team can focus on the quality and creativity, and dont need too much previous sales experience in order to sell our products.
  • Artwork Our artwork is so exceptional that many designs sell themselves. Our artists work hard on having unique artwork on our products that no other retailer has.
  • Bonuses Employees receive a monthly sales incentive bonus as a team when sales goals are met.
  • Benefits- We offer a generous benefits package that includes health benefits, time off benefits, retirement benefits, and many more.
  • Promotions and Transfers -We welcome employees who want to learn and grow with the company, come and be a long term CRAZY with us!

Wed love to meet you! Please send in your resume and well schedule a time to meet.

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Contact Center Agent • Aiea, HI, US

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