Help Desk

• Respond to moderately complex or non-routine user questions on a variety of software packages and local area network issues
• Perform various administrative duties using a variety of software packages
• Provide technical assistance under supervision
• Respond to complicated user questions on a variety of software packages and local area network issues
• Suggest and initiates improvements in computer help desk processes and operations
• Work with information resources staff to share computer user issue

• TS/SCI with agency appropriate poly
• Bachelor's degree in a technical, math or business discipline from an accredited college or university. This may be substituted for four (4) years of experience.
• Experience supporting help desk activities, such as but not limited to: responding to complicated user questions and escalating complex issues.
• Knowledge of a variety of supported computer software and local area network operations.

• Windows
• Linux
• VMware

• Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

• Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

• A Choice of Medical Plan Options, some with Health Savings Account (HSA)
• Vision and Dental
• Life and AD&D Benefits
• Short and Long-Term Disability
• Hospital Indemnity, Accident, and Critical Illness Insurances
• Optional Identity Theft and Legal Protection Services

• Employee Referral Bonus Eligibility up to $10,000
• Mobility Among Wyetech-supported Contracts
• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
• Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
• Employees receive two complementary branded clothing orders annually.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.