Associate Director Consumer Panel Customer Success

Job Description

Job Description

Company Description

R25_0019338

#LI-Remote

Job Description

About this Job

As the retail landscape continues to evolve, the line between online and offline shopping is increasingly blurred. Today, we are all omni shoppers—engaging across multiple platforms and channels to meet our everyday needs.

At NielsenIQ, we recognize the growing importance of the omni shopper and the impact this shift is having on the expansion of the e-Commerce space. For many CPG brands, having a holistic view of performance is essential for long-term success.

Consumer Panel Consultants play a critical role at NielsenIQ by helping clients maximize the value of our consumer panel data. In this role, you’ll serve as a subject matter expert, guiding clients through informed business decisions by delivering consulting, analysis, and actionable insights. You’ll support both subscription-based clients and provide expertise on ad-hoc deliverables.

Responsibilities

Serve as an expert in proprietary NIQ tools and metrics to address clients’ consumer panel business questions.

Consult with clients on deliverables by answering questions, guiding them through the data, and ensuring satisfaction with the insights provided.

Collaborate closely with Customer Success Consultants to enhance the client experience related to consumer panel data.

Independently respond to field business questions and develop analytical frameworks leveraging clients’ licensed consumer data assets.

Simplify and visualize data, translating complex metrics into compelling narratives with insightful callouts and actionable recommendations.

Build strong relationships with internal stakeholders across Specialty Sales and Customer Success in a fast-paced, collaborative environment.

Prepare and present insights and recommendations aligned with Academy Silver graduate standards, consistently applying SCQA and AP frameworks.

Drive customer satisfaction through the delivery of relevant, impactful analysis and insights.

Proactively identify revenue opportunities and partner with Account Directors to convert leads into business growth.

Execute effectively within the established service model, ensuring consistency and excellence in delivery.

Qualifications

5+ years working with Consumer Panel data (NIQ, Numerator, Circana, etc.)

8+ years managing clients, preferably in the Consumer-Packaged Goods (CPG) industry

Ability to multi-task and successfully manage projects independently

Desire to solve problems and remove roadblocks

Demonstrated project management skills and ability to manage multiple priorities

Ability to learn and work across a wide variety of data platforms

Proficiency in Microsoft Office (Excel, Power-point)

Experience with pivot tables, Tableau and Power BI a plus

US Benefits

Comprehensive healthcare plan (medical, Rx, dental, and vision).

Flexible spending accounts and a Health Savings Account (including company contributions).

Life and AD&D insurance.

401(k) retirement plan including company matching contributions.

Disability insurance.

Tuition Reimbursement.

Discretionary paid time off program and 11 paid holidays.

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range :   $92,000 - $125,000.00.   Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the  https : / / nielseniq.com / global / en / news -center / diversity-inclusion