Job Opportunity At UnitedHealthcare
At UnitedHealthcare, we are simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing Together.
Positions in this function are responsible for overseeing and participating in day-to-day clinical care of patients. Employees are involved in direct patient care in the Service Center as well as providing remote assistance for home visits and telehealth as needed.
Positions in this function assist in the care of the patient by following through on provider orders for treatments. Individuals may be responsible for taking the patient's vital signs, social and medical history intake, as well as social determinants of health questionnaire. May also be responsible for overseeing and participating in day-to-day clinical care of patients. Employees are involved in direct patient care in the Service Center.
Moderate work experience within own function. Some work is completed without established procedures. Basic tasks are completed without review by others. Supervision / guidance is required for higher-level tasks.
Primary Responsibilities :
- Applies knowledge / skills to activities that often vary from day to day
- Demonstrates a moderate level of knowledge and skills in the own function
- Requires assistance with standard and non-standard requests
- Works with supervisor to solve problems
- Prioritizes and organizes own work to meet agreed upon deadlines
- Works with others as part of a team
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
High school education or equivalent experienceCurrent BLS at the time of hire or within 30 days of hire1+ years of medical assistant experienceKnowledge of medical terminologyIntermediate Word, Excel, and Outlook skillsMinimal travelPreferred Qualification :
Current medical assistant certificationEMR / clinical database experienceFunctional Competency & Description :
CSO_Support / Facilitate / Coordinate Care of PatientsCollect pertinent patient data (e.g., vital signs; complaints; medications and allergies; health screening information) in order to identify care needsProvide relevant medical services / care as directed by physicians (e.g., injections; procedures; treatments)Support and / or coordinate safe transportation of patients to and from medical appointments / facilities (e.g., drive patients; ensure equipment operation; monitor performance; schedule transportation)Screen / assess risks to patient care / functioning (e.g., lack of heat in home; malnutrition; environmental risks; psychosocial symptoms / issues) in order to identify potential needed servicesProvide necessary equipment and supplies to support patient care (e.g., DMEs; Accu Cheks; testing strips; DM Shoes)Coordinate and / or conduct previsit and / or followup preparations to help patients receive comprehensive preventative care (e.g., step calls)Address patient questions regarding clinical services / care (e.g., seek information from relevant colleagues / business partners to answer questions; provide resources; distribute surveys to patients to gather information)CSO_Demonstrate Knowledge of Relevant Processes, Procedures, and RegulationsDemonstrate understanding of relevant medical procedures (e.g., how to assess patient vital signs; how to analyze EKG tracing)Demonstrate understanding of medical terminology, precautions, and exposure risks (e.g., bloodborne pathogens)Demonstrate understanding of relevant patient safety and / or transportation safety procedures and regulations (e.g., injections; motor vehicle; wheelchair; stretcher)Monitor / ensure compliance with relevant patient safety and / or transportation safety procedures and regulations (e.g., patient; laboratory; transportation)Demonstrate understanding of relevant state and / or federal policies, regulations (e.g., HIPAA), and scope of practiceDemonstrate understanding of internal company / department-specific protocols, procedures, policies, and workflowsDemonstrate fundamental knowledge of various relevant insurance programs / products (e.g., HPN; United Healthcare; Medicare; Medicaid)CSO_Demonstrate Knowledge of Relevant Systems, Tools, and EquipmentDemonstrate understanding of relevant computer systems (e.g., scheduling; practice management; records management; claims / billing)Demonstrate understanding of relevant software applications (e.g., MS Word; MS Excel; MS Outlook; EHR / EMR; CometTracker; Touchworks)Demonstrate understanding of available resources for equipment issues and problems (e.g., contact information for facilities, vendors, and fleet)Ensure working condition and / or maintain equipment necessary for clinical services (e.g., transportation; medical)Demonstrate understanding of vehicle equipment operation and maintenance (e.g., identify / report equipment issues and problems)Demonstrate understanding of relevant medical equipment operation and maintenance (e.g., EKG; PFT; DPN; VPT; ABI; Holter)CSO_Communicate Clinical Services Information to Internal / External CustomersTranslate / communicate medical terminology / information to customers in a manner that is clear, concise, and understandableAssess customer / patient understanding (e.g., ask questions) in order to determine what clinical services information (e.g., medical; dietary; transportation) to communicateEducate business partners on relevant procedures, processes, and resources (e.g., completing applications for assistance)Keep internal colleagues / team members / management informed of issues / information pertinent to patient care (e.g., vehicle problems / capabilities; resource limitations; staffing availability)Educate patients on relevant self-care proceduresCSO_Utilize Event / Crisis Management Procedures and ProtocolsDemonstrate understanding of department-specific business continuity plansIdentify and utilize relevant emergency contact information (e.g., 311 / 911)Demonstrate understanding of emergency response procedures (e.g., One Breath process; pandemic response procedures; utilizing appropriate chain of command)Test / review event / crisis management procedures and protocols to ensure effective operationMonitor / maintain relevant training and certifications related to event / crisis management procedures and protocols (e.g., ULearn; CPR; ACLS)Values Based Competencies :
Employee Integrity Value : Act EthicallyComply with Applicable Laws, Regulations and PoliciesDemonstrate IntegrityCompassion Value : Focus on CustomersIdentify and Exceed Customer ExpectationsImprove the Customer ExperienceRelationships Value : Act as a Team PlayerCollaborate with OthersDemonstrate Diversity AwarenessLearn and DevelopRelationships Value : Communicate EffectivelyInfluence OthersListen ActivelySpeak and Write ClearlyInnovation Value : Support Change and InnovationContribute Innovative IdeasWork Effectively in a Changing EnvironmentPerformance Value : Make Fact-Based DecisionsApply Business KnowledgeUse Sound JudgementPerformance Value : Deliver Quality ResultsDrive for ResultsManage Time EffectivelyProduce High-Quality WorkPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits