Quality Manager

Quality Manager

At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy we'd love to meet you.

Purpose Of Position

The Customer Quality Manager is accountable for the substantial timely management, tracking and coordination of any customer related quality topics in the US. The position ensures alignment and close teamwork with the customer quality team at the headquarters, supporting fast communication, a unified direction and mindset.

Primary Duties / Responsibilities

• Leads, drives and tracks quality activities by supporting complete problem resolution of product failures with customer impact.
• Supervises and manages special projects with customer quality impact as needed or required.
• Initiates and manages the verification process of product problems or failures in a global network. Drives and tracks corrective actions utilized in the defined 8D steps.
• Manages, coordinates and tracks remedial actions with Supplier Quality Managers, Engineering, Service personnel as required in resolving product quality issues.
• Tracks and follows up on quality-related actions with all involved functions (Sales, Service, Production, Development) and escalates if deadlines are missed or deliverables are not met.
• Interfaces with customers to drive continuous quality improvement and facilitates customer audits or assessments upon request.
• Participates in on-site evaluations of non-conforming products in the field.
• Prepares documentation for decision making process within the global Quality Circle process.
• Applies statistical methods to track, trend, and analyze quality data related to non-conforming products reported by customers.
• Interfaces with international colleagues in the continual improvement of product / system / solution quality.
• Other duties as may be assigned by supervisor or management.

Required Relevant Professional Experience

We Offer