Sr. Product Manager (Fulfillment / Last Mile)

Sr. Product Manager (Fulfillment / Last Mile)

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Sr. Product Manager (Fulfillment / Last Mile)

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Jiffy.com

Description

We’re Jiffy. We launched over a decade ago with a simple mission : use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct‑to‑film transfer, and custom apparel industries. We’re more than a T‑Shirt company; we’re a support system for creators, hobbyists and small businesses, helping millions build their vision from scratch.

We are seeking a Senior Product Manager to define and drive the technology roadmap that underpins our Supply Chain and Operations across three core lines of business : Blanks, Transfers, and Custom Apparel. This role will be accountable for delivering scalable systems that optimize order routing, fulfillment speed, and partner performance to enhance the customer experience.

Key Responsibilities

Own and lead the product roadmap for supply chain and logistics technology, balancing short‑term priorities with long‑term scalability.

Translate strategic business objectives into clear product and technical requirements for engineering teams.

Partner with leaders across Operations, Engineering, and the Executive team to align on priorities, trade‑offs, and solution design.

Build and scale systems that drive improvements in inventory management, order routing, inbound transportation, and last‑mile fulfillment performance.

Lead the development of scalable, event‑driven and / or API‑driven integrations with logistics and fulfillment partners, including parcel and on‑demand carriers.

Define and measure success metrics / KPIs for inbound, outbound, and last‑mile delivery, using data‑driven insights to drive prioritization and assess business impact.

Guide product development cycles from vision through launch, ensuring adoption and operational excellence.

Serve as a thought partner to senior leadership, shaping the broader supply chain and operations strategy with insights and recommendations.

Basic Qualifications

Bachelor’s degree in information technology, computer science, or a related field.

6–10+ years of product management experience, including substantial work in eCommerce, retail supply chain, logistics, or operations technology.

Deep understanding of supply chain fundamentals : inventory management, demand forecasting, order routing, inbound / outbound logistics, and last‑mile fulfillment operations.

Demonstrated success in creating, owning, and executing complex product roadmaps that deliver measurable business outcomes.

Hands‑on experience managing product backlogs, roadmaps, and releases using tools such as Jira, Asana, or Trello, including the ability to manage dependencies across multiple teams.

Strong technical fluency : comfortable working with engineering teams, APIs, data‑driven systems, and scalable integrations.

Experience measuring and reporting business outcomes via metrics and dashboards using tools like Mixpanel, Amplitude, or similar analytics platforms.

Exceptional problem‑solving skills with a proven ability to bring structure and clarity to ambiguous, high‑impact challenges.

Experience influencing and aligning diverse stakeholders, from operations managers to executives.

Excellent communication and executive presence, with the ability to translate technical initiatives into strategic business value.

Highly analytical, with experience defining, tracking, and reporting on KPIs that measure impact.

Preferred Qualifications

Experience applying advanced analytics, AI, or ML to optimize supply chain performance.

Proven track record of building and scaling integrations with external logistics or fulfillment partners.

Advanced degree in business, supply chain, or a related technical field.

Location

Remote in SF or Hybrid in Irvine, CA — may require travel as needed.

Benefits

Competitive salary, equity opportunities, and performance‑based bonuses.

Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy.

401(k) retirement planning.

Annual wellness benefits.

Choice of MacBook or PC laptop, plus equipment for your home office setup.

Annual $200 credit to use on our website and team merch.

Annual stipend for professional development.

EEO

Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

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