Dispatch & Customer Service Representative

Job Title : Dispatch & Customer Service Representative

Overview Salary : $51,000 - $64,000 Annually

Summary : The Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.

Principal Duties and Responsibilities

Customer Service :

• Receives customer order from order taker or telephone call
• Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order. Also makes note of any special or unusual customer requests
• Suggests value-added products to customers to enhance product performance based on the nature of the customer's job
• Enters the customer order timely, accurately, and completely into the dispatch system
• Advises customer of any potential issues / concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc.

Dispatching :

Global Responsibilities

Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely. This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs.

Qualifications

Education / Specialized Knowledge / Professional Certifications :

Experience :

Skills / Abilities :

Working Conditions

Professional environment within a climate-controlled office environment

Extended eye exposure to CRT screen

Long hours may be required as business deems necessary

Possible early morning start times according to the season or weather demands

Customer contact may result in stressful situations

Physical Requirements

Extensive radio and phone communication

Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling

Frequent use of fingers, wrists, and hands to enter data using a keyboard

Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Benefits Information

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life. Our benefits include :

We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you! Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.