Team Captain (Cafe)

Job Description

Job Description

Description : Summary / Objective

The Team Captain, in close partnership with the General Manager (GM) and Area General Manager, is responsible for the local experience in the coffee shop, as well as maintaining a cohesive, efficient and positive store environment. The Team Captain ensures that teammates are in the right place, doing the right things at the right time, to provide the local with a genuine daily escape. Assisting the GM in building a cohesive, efficient and stable team, the Team Captain acts as manager on duty in the absence of the GM. With keen awareness of the store’s financial performance the Team Captain drives the efficiency and recognition in the store to maximize and meet sales targets & average customer spend. The Team Captain understands & role models the Steps of Service, trains and directs the team to perform consistently.

Positioning : The Team Captain is typically positioned behind the bar working alongside the team, frequently working on the POS station whilst overseeing the coffee shop as a whole, to ensure locals are receiving excellent & fast service, and that the store is clean.

Essential Functions / Responsibilities :

Ownership :

• ? Keen eye for detail and eyes over the store, the Team Captain sees locals needs, benches that need to be cleaned, a wobbly table, plates needed for clearing, etc and directs the team to act accordingly. ? In a busy environment, the Team Captain is all hands on deck and pitches in.
• ? Keeps the team motivated, engaged & busy during busy & down time; delegates to ensure all locals are serviced, all tasks are completed.
• ? Supports the GM or Area GM in achieving the efficient scheduling of all line team members while on shift, i.e. proactively sending people home early if the store is quiet
• ? Leads by example and reflects the company’s competencies & behaviors at all times.
• ? Responsible for overseeing waste management & inventory within their coffee shop.
• ? Provides feedback to GM or Area GM in their absence, at end of day, so adjustments can be made going forward : i.e. staffing opportunities, product needs / waste, customer requests or issues.
• ? Assists in onboarding and development of new team members. Has clear understanding of what good looks like in store.
• ? Working closely with the GM or Area GM ensure teammates are performing to expectations at all times, work together to create action plan to address performance needs.

Speed :

Team Captain – Coffee Shops September 2019

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Quality Product :

Recognition :

Cleanliness :

Measures of Success :

Skills, Knowledge & Experience :

Team Captain – Coffee Shops September 2019

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Work Environment : Working conditions are typically indoors in environmentally controlled conditions. While performing the duties of this job, the employee is regularly required to talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements :