Club Manager
Join a team of champions at Anytime Fitness - MDS Fitness. We strive to build the best professionals in the fitness industry. Our high energy team is committed to providing an incredible experience for our staff and members. With a mindset to adapt and succeed, we are looking for a creative problem solver passionate about positively influencing others' health and building the Anytime Fitness brand in a positive working culture.
The primary role of the Club Manager is to provide a world-class experience to all customers in the facility through an initial facility tour, sign up process, and occasional coaching. The Club Manager needs to have customer service in the front of their mind to build relationships with their customers. This position is also responsible for building and maintaining financial profiles for all customers. This position calls for strong leadership skills, proficient social skills, and a commitment to growth.
Duties and responsibilities include :
- Sales and Portfolio Management : Maintain accurate financial profiles for members and promote the club's financial growth. This position is directly responsible for the membership sales, finding and contacting prospects, and financial growth of the membership sales at their location.
- Facility Management : Maintain the integrity of the facility and advice regarding equipment needs and purchases.
- Service Standards : Provide excellent customer service, which includes regular engagement with members such as helping them to create and achieve goals.
- Customer Satisfaction : Make decisions and fulfill requests in regards to positive and negative feedback, cessation of membership requests, and other club-related inquiries.
- Community Involvement : Build and maintain business to business relationships, attend local community events.
- Brand Ambassador : Exemplify what it means to be an Anytime Fitness team member by working every day to better yourself and those around you.
- Performs other related duties as assigned by management.
Supervisory responsibilities include :
Indirectly supervises 2-5 employees within the facility.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; maintaining work schedules; addressing complaints and resolving problems.Qualifications / requirements :
Ability to work from facility.Ability to work required hours as listed : Monday-Thursday 11a-7p, Friday 8a-12p.Strong communication skills.Must be coachable.Strong problem-solving skills.Passionate about health and fitness.Understands the importance of team cohesion.Must be personable.High school diploma or general education degree (GED).Certificates, licenses, and registrations required : CPR / AED Certification.Computer skills required : (Microsoft Office Suite, POS Systems (not required but a plus), Gym Management Software (not required but a plus).Industry best employee benefits package :
Industry best Health InsuranceDental and Vision InsuranceLife Insurance, Long- and Short-term Disability InsuranceCompany Matched 401(k); Roth IRA availablePerformance BonusesEmployee Assistance Program (EAP)Employee Discount Purchase Program