Senior Building Experience and Amenity Manager - San Francisco

Senior Building Experience And Amenity Manager

Industrious is building a range of products and services that solve the needs of large commercial landlords. One such product is to deliver event programming and manage amenities for the office tenants of entire buildings, in partnership with the building landlord. This is a critical part of our longer-term competitive strategy, and an important product for a different kind of customer.

As the Building Experience and Amenity Manager you will take full ownership for helping integrate the partnership between Landlord, Property Management, and Vendors. You will be responsible for managing the day to day sales and experience of the shared tenants spaces. This includes both direct and indirect management of meeting rooms, wellness centers, event spaces and food and beverage outlets. Your ability to manage your amenity partners, property stakeholders and employees will be essential to your success in this role. You will help the Industrious TXM team re-define what property management can look like in a building where traditionally disparate teams did not have to work together. Your ability to design, implement and document operational models will help ensure that we can replicate your success as we grow. The ability and willingness to manage and inspire people is essential to this role.

You will lead a group of other tenant experience professionals and 3rd party hospitality vendors in a large downtown financial district office tower just finishing a large capital investment in their building wide amenities and service programs.

This role would be great for someone that loves managing multiple outlets and creating dynamic customer programs and experiences. Someone who is currently a manager or director of operations at a hotel (but is tired of working weekends) or other multidimensional hospitality environment would be ideally suited.

Responsibilities include but are not limited to :

• Tenant Experience and General Management

Embody and display both Industrious and Landlord values and service principles in all in-person and virtual interactions with occupiers, guests, our Landlord partners, 3rd party amenity partners and vendors, including :

Direct responsibility to sell, market and manage Access Memberships within the amenity space :

Directly manage the Conference Experience Manager ensuring their coordination with clients, planning events and reporting through meeting software follows standards.

Ensure that all third party vendors are aligned on a daily basis with amenity reservations, catering orders, special events and requests.

Directly manage Community Manager who will design and execute a dynamic calendar of events for the tenants of the building focused on strategic values that build community and engagement.

Assist property management with developing key proprietary service principles for all building staff and third party partners.