Senior Associate

This position requires a highly motivated and experienced Loan Servicing professional who will partner with our Insurance Servicing and Loan Administration departments. The individual will be responsible for performing various research functions for a variety of areas in Operations / Servicing. The individual will be responsible for having a high-level understanding of all functions within servicing and will assist with procedure reviews and implement more efficient processes. They will Interact with various stakeholders (borrowers, investor clients and loan officers). Inclusive of our clients, they will interact with Master Servicers, legal counsel, internal and functional area team members. Responsibilities in accordance with policies and procedures, industry standards, loan documents, and servicing agreements. This position is to serve as the central point of contact for procedural review, research and overall process improvements for the operations / servicing teams. They will address and respond to normal and customary questions and inquiries from clients. The position is in Lower Gwynedd, PA on a hybrid basis.

Essential Duties and Responsibilities

• Manage approximately 50-70 insurance claims from beginning to completion – working with borrowers, adjusters, insurance agents, Master Servicers, Lenders / Investors and other interested parties
• Manage the administration of Newmark’s Lender-Placed & REO Insurance programs
• Conduct quality reviews of all insurance packages submitted by third-party vendors
• Read and interpret loan documents to determine requirements for Newmark portfolio of loans
• Work with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems
• Support the Insurance Compliance Department with annual audit reviews from various stakeholders and investors
• Annual Procedure review (high level and process mapping) and coordination with team members for updates
• Identifying Process inefficiencies and offer alternative solutions to management
• System testing (as needed, including occasional weekends)
• Interaction and communication with other departments
• Interface with customers, vendors, and internal team members to resolve issues as appropriate
• Other duties as required based on need

Core Competencies