Customer Experience Coach/ConsultantBond Brand Loyalty Inc. • Portland, OR, US
Customer Experience Coach / Consultant
Bond Brand Loyalty Inc. • Portland, OR, US
13 hours ago
Job type
- Temporary
Job descriptionYou are a Customer Experience Coach / Consultant / Trainer, looking to drive transformational culture change initiatives in the retail and automotive industries. Currently operate your own practice and manage your schedule to complete assignments before or on time. You bring 15+ years of leadership or business experience. Automotive industry experience an asset. Can build authentic and trusted relationships with leadership, business principals and front-line personnel, motivating and inspiring them to achieve results. Has experience working on and navigating complex change initiatives, including technological innovation and advancements. Knows how to apply a coach approach to drive tangible and measurable change. Knows how to follow a prescribed training path while being agile in the moment to adapt as needed. Can independently schedule and deliver full-day virtual or in-person visits and provide detailed reports following each visit. Able to quickly recognize resistance and address effectively and diplomatically. Can attend virtual and in-person regional introduction, onboarding, training, and team meetings & events (as required). Comfortable with technology (Zoom, Salesforce) and proficient in Microsoft Word, Excel & PPT. Able to work and travel within the United States, including dealership visits up to 15-17 days a month, while fulfilling a multi-month contract. Valid driver's license and vehicle insurance. Valid business liability insurance (or must be willing to purchase at own expense). Approachability : a confident but warm demeanor that adapts well to one-on-one and group discussions to inspire change is key to achieving the goals of this role. Strong Business Acumen : understands customer experience fundamentals, knows the competition; is aware of how strategies and tactics work in the marketplace, can review and present data effectively to drive awareness and support action planning. Interpersonal Savvy : able to connect effectively with all levels of employees, from coaching executive leadership to training front lines; builds constructive and effective relationships; can diffuse even high-tension situations comfortably. Unflappable problem-solving professional : appreciates that plans can change, strategies can shift, adapts quickly without breaking a sweat, and maintains focus and professionalism throughout. Customer Focus : acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust : is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes. Managing Vision and Purpose : communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire units or organizations. Understanding Others : understands why groups do what they do; knows how to motivate people; can predict what groups will do across different situations. Strong Communicator : demonstrates ease in communicating and sharing information, understanding complex challenges, and then conveying them with clarity and impact. Digital Communications : comfortable conducting virtual 1 : 1 and group coaching sessions and workshop facilitation. Fundamental Computer Skills : is confident and capable of opening and updating excel spreadsheets to convey key data; can take an existing PPT presentation and make updates, add new slides and deliver it with impact. Automotive industry experience is an asset. 15+ years' experience in Customer Experience, Business Coaching, Training, and / or Consulting. Coaching or Training Accreditation (e.g., EQA, ICF, CTDP) and Facilitation credentials preferred. Background in Hospitality or Retail leadership considered an asset. Proficient in Excel, PowerPoint, and Zoom. Able to independently manage and prioritize schedule to balance travel and administrative responsibilities. Strong business acumen with a data-driven approach to performance improvement. Experienced in analyzing customer experience / satisfaction metrics to evaluate and challenge progress and outcomes. Skilled in leading change and coaching organizational leaders. Proficient in training and developing frontline staff. Track record in driving customer satisfaction and engagement initiatives. Self-motivated, with the ability to work independently and remotely with minimal supervision.
At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Customer Experience Coach / Consultant , you will have your hands on the wheel as we drive the future of loyalty.
- Please Note : This is a multi-month contract position that requires travel.
The Role :
We are growing our network of Customer Experience Coaches / Consultants across the U.S. to support upcoming projects. Our goal is to build strong relationships for current and future opportunities, and we would love to get to know you while also introducing who we are.
To be considered for this role, you must be willing and able to travel within the United States—up to 15 days per month—for dealership visits. You must also be available for a multi-month contract commitment.
Potential travel and support areas may include Oregon and the State of Washington , with flexibility required for nearby geographic locations as needed.
This is your moment to seize a great opportunity to drive transformational in-dealership culture-changing initiatives in the customer experience industry. This role will have you partnering with multiple locations across the country to create industry-leading customer experiences using your knowledge of retail and / or hospitality industries while applying your coaching, facilitation, and consulting skills to drive change.
A Day in the Life :
Skills essential for your success include :
Are you the one?
We are seeking independent contractors for this role. Applicants must be legally authorized to work in the United States. Recruiter inquiries will not be considered.
Why Bond?
Joining us means being part of a team that lives by the mantra "Create Bonds." We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
J-18808-Ljbffr
Create a job alert for this search
Customer Experience • Portland, OR, US
Related jobs
This position is mostly closing shifts, but can also have daytime scheduling depending on needs.Deliver a customer centric shopping experience by managing and delivering effective front-end operati...Show more
Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more 
The Sales Coach, Experience Center provides one on one sales coaching support for XC leaders and representatives to drive individual and team performance, meet enterprise goals, and to provide memb...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more 
Requirements for the position include : .Bachelor's degree in Training, Communication, Education, Design / Development or similar and 2+ years relevant training work experience.Experience in a Marketin...Show more
We’re a global organisation in the personal development and digital education industry, providing award-winning programs and live events that help individuals and professionals unlock their potenti...Show more Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more 
Job Opportunity At Cengage Group.We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of ...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon.
Accepting applications from both...Show more
Part Time Closing Customer Experience Manager
Michaels • Portland, OR, US
Part-time
Last updated: 30+ days ago • Promoted
Substitute Teacher Aide - No Experience? No Degree? No Problem!
Copilot Careers • Damascus, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide - No Degree or Experience Required
Copilot Careers • Saint Helens, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide - Make an Impact, No Degree or Experience Needed!
Copilot Careers • Saint Helens, OR, US
Full-time
Last updated: 1 day ago • Promoted
Experience Center Sales Coach
First Technology Federal Credit Union • Hillsboro, OR, US
Full-time
Last updated: 6 days ago
Substitute Teacher Aide - Experience Not Required!
Copilot Careers • Estacada, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide - No Degree or Experience Needed!
Copilot Careers • Saint Helens, OR, US
Full-time
Last updated: 1 day ago • Promoted
Capability Enablement Coach
BizTek People • Beaverton, OR, US
Full-time
Last updated: 30+ days ago • Promoted
Mindset & Wellness Coach - Remote
Karen Murphy - Freedom Life Development • Portland, Oregon, United States
Remote
Part-time
Quick Apply
Last updated: 5 days ago
Customer experience manager
Michaels • Gresham, OR, US
Full-time +1
Last updated: 29 days ago • Promoted
Substitute Teacher Aide - Experience Not Necessary!
Copilot Careers • Sandy, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide - No Experience or Degree Required!
Copilot Careers • Boring, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide – No Experience Needed, No Degree Required!
Copilot Careers • Saint Helens, OR, US
Full-time
Last updated: 1 day ago • Promoted
Customer Success Consultant, Central US
Oregon Staffing • Portland, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide - No Experience Necessary, No Degree Needed!
Copilot Careers • Boring, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide - Experience Not Necessary
Copilot Careers • Sandy, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide - No Degree Needed, No Experience Needed!
Copilot Careers • Boring, OR, US
Full-time
Last updated: 1 day ago • Promoted
Substitute Teacher Aide - No Experience or Degree Needed!
Copilot Careers • Damascus, OR, US
Full-time
Last updated: 1 day ago • Promoted