Partner Solutions Associate (Customer Service Rep)

Job Description

Job Description

Description

JSI invites you to join our team as a Partner Solutions Associate on our Partner Solutions team in Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Position Overview :

As a Partner Solutions Associate, you will be responsible for engaging with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. In this role, you will collaborate with our partners to assist in the delivery and implementation of tailored solutions that align with our partners’ goals to best serve them and their customers.

Responsibilities

• Bridge internal teams and external partners to ensure seamless execution and optimize partner performance.
• Respond quickly to customer inquiries via in-person, phone, email, and live chat, ensuring high-quality service.
• Provide professional and accurate responses to customer inquiries regarding partner products, services, policies, quotes, orders, status, complaints, and returns.
• Ensure the confidentiality and security of all partner account information and business details.
• Schedule and coordinate technicians for partner onsite locations to ensure timely and efficient installations.
• Resolve customer issues efficiently and escalate when necessary, ensuring customer satisfaction.
• Additional duties as outlined by management.

Requirements

Required Qualifications :

Preferred Qualifications :

Physical Requirements / Working Conditions :

Benefits and Compensation