Delivery Operations Manager

A company is looking for a Manager, Delivery Operations to lead the day-to-day operations of a team specializing in client onboarding and support.

Key Responsibilities

Oversee team operations to ensure timely and accurate service delivery in alignment with service standards

Monitor service performance standards and track KPIs to ensure client needs are met

Coach and mentor team members to enhance their professional development and client service delivery

Required Qualifications

5-10 years of experience in customer experience, preferably in a software SAAS model

Strong leadership experience with proven organizational skills

Bachelor's degree plus 5+ years of relevant experience in a client-facing role

Master's degree preferred

Ability to thrive in a fast-paced environment while managing competing client needs