Customer Advocate

A company is looking for a Customer Advocate to assist plan participants with inquiries related to their benefits.

Key Responsibilities

Serve as the first point of contact for participants, providing timely and accurate information regarding benefits

Educate participants on benefits processes and assist with plan details to promote self-sufficiency

Resolve inquiries and issues, aiming for first call resolution and documenting all activities in the CRM system

Required Qualifications

Associate's degree or four years of experience in a customer support or service role

Minimum 2+ years of multi-channel service experience in a contact center environment

Prior experience in healthcare, benefits administration, or insurance industry preferred

Experience with CRM platforms and cloud-based tools

Bilingual capabilities are a plus