Clinical Transition Coordinator

Location : Pittsburgh, PA

Classification : Non-Exempt

Status : Full Time

Purpose :

The Clinical Transition Coordinator is a professional client facing role responsible for various functions including heavy contact with the Site Coordinators at each Study Site, including the Private Investigators and prescribers. This program will facilitate the transition of clinical trial patients who wish to continue medication to commercial coverage. The clinical transition coordinator will ensure patients maintain continuous access to therapy during this transition when the trial date is ending. Each trial end date will dictate a call cadence to each Study Site and provide a list of clinical transition emails (including a Treatment form, Patient Assistance Form, Pamphlet and Clinical Transition Letter) specific to each study stie. The clinical transition coordinator will do an all-site outreach via email and phone.

Responsibilities :

• Serve as a point of contact for the Site Coordinators at each Study site including communication with the client's Regional Patient Access Managers
• Manages assigned territory using problem solving skills and professional judgement to independently make sound decisions for timely case resolution.
• Demonstrates daily the ability to prioritize and balance the needs of the patients, study site offices and client within the business rules of the program
• Provides support to the Case Managers and Patient Access Liaisons, HCP / LTC offices and patients to ensure efficient referral processing, triaging, and shipment set ups and service request forms.
• Coordinate and collaborate with manufacturer representatives, LTC facilities, HCP offices, and other key personnel on complex cases to provide exceptional white glove service to internal and external customers.
• Maintain frequent phone / email contact with external client, external study sites and coordinators, and providers.
• Strong compliance mindset, demonstrating clear understanding of patient privacy laws.
• Processing enrollment forms that include clinical ID for approval of clinical to commercial therapy
• Utilization of Microsoft Excel to track study sites, outreach attempts, and clinical information such as Client ID and private investigator

Required Qualifications :

Work Environment

RareMed offers a hybrid work structure, combining remote work and in-office requirements. The frequency of onsite requirements will vary depending on role, operational needs, meetings, client visits, or team collaboration activities. Employees must be within commuting distance to Pittsburgh, PA, and able to report to the office when needed. We will provide advance notice when possible. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting, employees must have reliable internet access to utilize required systems and software required for the position's responsibilities. The amount of time the employee is expected to work per day or pay period will not change while working from home. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, lighting, comfortable temperature, furniture, etc. Employee's teleworking space should be separate and distinct from their "home space" and allow for privacy.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.