Pharmacy Clinical Technician - Liaison

SUMMARY :

ESSENTIAL FUNCTIONS :

Facilitate communication between healthcare providers and patients, relaying information about medication orders, refills, and treatment plans.

Ensure verification of insurance coverage, assist with prior authorizations, and help patients access financial assistance programs.

Facilitate communication between patients and pharmacists to discuss medication side effects, storage, and handling.

Facilitates coordination of medication refills with specialty pharmacies, directs patients to communicate with their designated pharmacy, and ensures effective information sharing with healthcare providers.

Educate patients and clinic staff about specialty pharmacy services, medication benefits and adherence support.

Assist pharmacists with prescription processing and resolving insurance-related issues.

Manages patient and ensures accurate documentation in relevant systems.

Effectively helps to interview and train employees; helps to evaluate employee performance as appropriate; delegates work assignments as needed.

Maintains competencies as designated by the Department of Pharmacy.

Provides guidance and training to newly hired pharmacy technicians.

Comply with Federal and State statutes, rules, and regulations regarding the practice of pharmacy.

Adheres to TMC organizational and department-specific safety, confidentiality, values policies and standards.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION : High school diploma or general education degree (GED), or equivalent combination of relevant education and experience.

EXPERIENCE : Three (3) years of pharmacy technician experience.

ADDITIONAL REQUIREMENT : Due to insurance company requirements, incumbent must be 21 years of age or older, due to incremental use of a company car.

LICENSURE OR CERTIFICATION : Valid Arizona driver’s license. Licensed by the Arizona State Board of Pharmacy as a Pharmacy Technician.

KNOWLEDGE, SKILLS AND ABILITIES :

• Skill in responding to customers’ questions or concerns.
• Strong understanding of medication administration processes and patient care standards.
• Familiarity with medical terminology and prior authorization process.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Ability to effectively present information and respond to inquiries or complaints from employees, patients and / or their representatives, and the public.
• Knowledge of pharmaceutical practices and procedures and regulations involving the administering of medications.
• Skill in communicating both orally and in writing.
• Skill in compounding and processing prescriptions.
• Skill in training and guiding staff.
• Skill in evaluating performance and making recommendations for improvement.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and compute rate, ratio, and percentage and to draw and interpret bar graphs.