Director of Rooms Operations

Title : Director of Rooms Operations

The Director of Rooms Operations oversees the Front Office, Housekeeping, Laundry, and Guest Services to deliver an exceptional and seamless guest experience from arrival to departure. Reporting to the General Manager, this role drives operational excellence, guest satisfaction, and financial performance across all Rooms divisions, ensuring adherence to Pursell Farms' brand standards, regulatory requirements, and commitment to hospitality excellence.

ESSENTIAL JOB FUNCTIONS Guest Experience & Service Excellence

• Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services to ensure consistent, superior service.
• Enforce Rooms standards, policies, and procedures across all departments.
• Lead all aspects of guest arrival and departure, ensuring prompt, professional, and friendly service.
• Respond quickly to guest inquiries, requests, and concerns, resolving issues to maintain high satisfaction scores.
• Review guest feedback and service metrics; identify and implement service improvements.
• Ensure all Rooms team members maintain professional appearance, grooming, and engagement standards.
• Maintain comprehensive knowledge of Pursell Farms' facilities, services, and activities to assist staff in providing accurate, personalized recommendations.
• Personally greet and assist VIP guests, ensuring experiences reflect Pursell Farms' highest service standards.

Team Leadership & Development

Financial Management & Profitability

Safety, Security & Risk Management

Facility & Asset Management

Administrative Responsibilities

DESIRED SKILLS & QUALIFICATIONS

Education

Skills & Abilities