Service Associate I - 37.5 Hour(Wakefield)

Service Associate

Starting rate : $22.00. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

Major Responsibilities

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a "hybrid" position is authorized.

Account Representative Duties

Works toward achieving specific individual sales and service goals through the following activities :

• Opens deposit accounts
• Prepares and processes loan applications for various lending units
• Closes loans for customers
• Makes referrals to other bank business lines
• Proactively reaches out to high-value customers
• Responsible for operational compliance
• Handles daily account maintenance
• Understands and provides support for achieving quarterly sales

Teller Duties

Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts

Cash checks for customers and non-customers according to bank policy

Process and properly record the sale of monetary instruments

Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments

Process foreign currency purchases and sales

Process various types of loan payments and credit card cash advances

Relative to all duties, must adhere to all bank policies and procedures

Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.

Qualifications

Incumbent has the authority to use discretion in some circumstances, but if / when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his / her immediate supervisor.

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

High school diploma or equivalent required

1-2 years of sales experience in a retail, financial services or hospitality environment preferred

Some banking experience is preferred (e.g., teller or otherwise) is a plus

Basic business acumen and professionalism is a must

The ability to communicate information and ideas so others will understand

Ability to build relationships and strong alliances across the organization

Ability to quickly learn all details about the products and services offered by the bank

Working Conditions

Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact

Incumbent must be able to transport items weighing 15 pounds or more

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.