Mobile Associate, Bilingual Preferred - Retail Sales

Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by :
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate :
• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to :
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

Travel Required (Yes / No) : No

DOT Regulated

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position

Safety Sensitive Position (Yes / No) : No

Hourly Base Pay & Incentives

Hourly Base Pay : $20.00, plus $5.00 per hour training pay. Within the first 90 days of working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, annual incentive target is $18,000 / year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20 / hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits

Full- and part-time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. Additional benefits include paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and various voluntary insurance options. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile's benefits, visit www.t-mobilebenefits.com.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. We provide reasonable accommodation for applicants with disabilities upon request at ApplicantAccommodation@t-mobile.com or 1-844-873-9500.

How to Apply

Talent comes in all forms. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.

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