IT Support SpecialistEncore Strategic • Round Rock, TX, United States

IT Support Specialist

Encore Strategic • Round Rock, TX, United States

2 days ago

Job type

Full-time

Job description

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.

We'll Provide :

Pay range of $28-$38 per hour
Paid time off and paid sick time
Support / mentorship and a small team work environment
Opportunities for continued growth and learning

What You'll Do :

Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations

Troubleshoot and resolve problems related to hardware, software, networks, and security

Install, configure, and maintain various IT systems and applications

Respond to tickets in accordance with SLA guidelines and document all support activities

Assist with onsite and remote support for clients as needed

Contribute to the development of knowledge base articles and technical documentation

Participate in projects and new technology implementations

Skills You'll Need :

Valid license and reliable transportation to travel to client sites

Minimum 2 years IT industry experience in SMB environments - MSP experience preferred

Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration

Familiarity with networking concepts, firewalls, and VLANs

Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly

Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)

Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder

Nice to Have :

Experience with virtualization technologies (VMware, Hyper-V)

Experience with Microsoft Remote Desktop environments

Experience with ticketing systems (e.g., Autotask)

Knowledge of cybersecurity best practices

Next Steps :

Quick apply with your resume here

Get a head start on our application and aptitude testing process here :

Create a job alert for this search

It Support Specialist • Round Rock, TX, United States

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