Scheduler

Scheduler

Salary : $58,872.00 - $76,536.00 Annually. Location : Denver, CO. Job Type : Full Time. Department : Colorado Department of Human Services. Division : EP - Boards and Commissions. Opening Date : 11 / 04 / 2025. Closing Date : 11 / 18 / 2025 11 : 59 PM Mountain.

This position is hybrid with at least two (2) days are required and as determined by business need at the office. The role may involve travel within the state for meetings and community engagement activities.

Summary of the position : This Scheduling unit position is responsible for coordinating and scheduling services across all Division programs. Key duties include conducting initial meetings with potential contractors and vendors, managing their initial paperwork requirements, and coordinating scheduling of providers for various Division programs.

Primary Job Duties :

• Daily Scheduling of Division Program Services & Customer Service
• This position is responsible for the comprehensive coordination and scheduling of service providers for all Division programs and internal staff. This duty involves actively monitoring and responding to incoming scheduling requests via phone calls, texts, and emails.
• The role includes initiating and conducting intakes with requesters and consumers as appropriate and providing essential program information and additional resources. The position must carefully review all incoming scheduling requests, clarify information as needed, and proactively find solutions when service provider availability is limited.
• The position also works closely with and maintains good relationships with various service providers such as sign language interpreters, support service providers, community interveners, Communication Access Realtime Translation (CART) captioners, orientation and mobility specialists, and communications technology assessors and trainers.
• This position requires the ability to build strong interpersonal relationships, accurately gather all necessary assignment details, and effectively manage urgent and unexpected situations pertaining to assignments.
• The Division receives scheduling requests seven days a week and this position may require work on weekends and holidays to address urgent requests, such as court bond hearings or medical appointments for deafblind consumers.
• The Scheduling Unit is responsible for coordinating continuous coverage to ensure uninterrupted service outside of regular business hours for urgent situations.
• Conduct Informational and Eligibility Intakes, Complete Initial Service Provider Onboarding, and Lead Annual Service Provider Paperwork Processes
• This position is responsible for explaining Division programs and conducting initial program intakes if applicable (e.g., for Rural Communication Access Services). The intakes include explaining Disabilities Act (ADA) requirements, offering resources, and explaining the Division's scheduling services.
• The intakes refer people to program staff for more intensive intakes and follow-up discussions if needed. This position conducts meet-and-greets with potential service provider contractors and vendors and manages all initial paperwork requirements (e.g., background checks, W-9s, insurance requirements, Secretary of State registration information, SAM.gov registration, software training, etc.).
• This duty requires tracking all required initial paperwork, following up with each item to completion, and inputting service provider information into the scheduling software database. Once all initial paperwork is complete, this role provides the service provider information to the Fiscal Unit, which formally activates them as vendors.
• Once the Fiscal Unit has formally activated the vendor, this position is responsible for adding the vendor to the Division's internal scheduling software and updating the Division's lists of service providers.
• This position also takes the lead on annual service provider paperwork renewals (e.g., making sure provider lists and all business, address, payment, and insurance information is up-to-date, etc.).
• This position would complete those tasks with the assistance of the Program Assistant and Financial Administrator.
• This position also coordinates with the Fiscal Unit and / or Leadership as appropriate if they become aware of any issues that may affect contractor / vendor status (e.g., address changes, lapsed insurance, car accident while transporting consumers, etc.).

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note : Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40 / hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Minimum Qualification Screening Process : A Human Resources Analyst will review the work experience / job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Part-time work experience will be prorated. Applicants must meet the minimum qualifications to continue in the selection process.

Comparative Analysis Process Structured Application Review : After minimum qualification screening, which could include a skills test, the comparative analysis process will involve a review and rating of all the information you submit. Document your work experience / job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications : Answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.

Supplemental Questions : Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Minimum Qualifications :

Preferred Qualifications :