Associate, Marketing Solutions ( •)

Marketing Associate

The Marketing Associate is the primary contact with customers within an assigned region / zone. Perform marketing, sales, and consulting functions via telephone and computer to develop, implement, maintain, and enhance assigned dealer marketing and customer attainment and retention goals.

Specific responsibilities include :

• Build strong sales and consultative relationships with assigned dealer base through an in-depth program knowledge, a pleasant demeanor, and a positive attitude.
• Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product / service selections and assist dealers with achieving marketing goals.
• Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance.
• Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
• Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
• Edit and proof dealer communications.
• Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance.
• Maintain calendars and timelines for assigned marketing initiatives.
• Promote customer acquisition, retention, and response while improving brand awareness and return on investment for client.
• Assist in the creation and development of processes and procedures.
• Produce periodic reports and recommendations regarding performance status of dealer base.
• Implement quality control process for marketing materials, dealer selections, and dealer originated copy.
• Assist in the resolution of data issues.

Education / Knowledge : Bachelor's degree (BA or BS) from an accredited four-year college or university required or equivalent experience in Marketing, Sales, and / or Customer Service.

Experience / Skill : Minimum of one year experience in an Automotive Program as a Marketing Consultant preferred. An equivalent combination of experience and education may be considered. Experience with Direct Marketing, experience creating / implementing marketing plans. Must be able to write reports and business correspondence and have the ability to effectively present the information to management or customers. Ability to multi-task. Must be able to work with all levels and backgrounds in a diverse workforce. Knowledge of Microsoft Office specifically including Word, Excel, PowerPoint, Outlook, Access.

The base salary range for this position is $19 - $20 / hour (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Location : USA, AZ, Work-at-Home

Language Requirements : Time Type : Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.