L3 Mac Support Specialist

Description

Position at Zones LLC. Company Overview : When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one : Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview : Term : 1-year contract - potential for extension Location : Boston, MA, 02116 Pay : $45-50 / hr Hours : Mon - Friday 8 : 00 am - 5 : 00 pm. On site. We are seeking a highly skilled and experienced Level 3 Mac Support Specialist to join our clients' IT team. This role is responsible for advanced troubleshooting, system administration, and technical support for macOS-based devices across the organization. You will serve as the escalation point for complex issues and play a key role in maintaining a secure, efficient, and user-friendly Apple ecosystem. What you'll do as the L3 Mac Support Specialist : The requirements below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Provide expert-level support for macOS, Apple hardware (MacBook, iMac, etc.), and related peripherals.
• Troubleshoot and resolve escalated technical issues from Level 1 and Level 2 support teams.
• Manage and deploy macOS updates, patches, and security configurations using MDM tools (e.g., Jamf Pro, Kandji).
• Configure and maintain enterprise applications and services on Mac systems (e.g., VPN, email clients, collaboration tools).
• Collaborate with InfoSec to ensure compliance with security policies and encryption standards.
• Maintain documentation for support procedures, system configurations, and troubleshooting guides.
• Assist in onboarding / offboarding processes, including device provisioning and decommissioning.
• Participate in IT projects involving Mac infrastructure, automation, and user experience improvements.
• Train and mentor junior support staff on Mac-related technologies and best practices. What you will bring to the team :
• 5+ years of experience in IT support with a focus on macOS environments.
• Expert knowledge of macOS Ventura and Sonoma, Apple MAC Book hardware, and native tools.
• Proficiency with MDM platforms (Jamf, Kandji, Mosyle) and scripting (Bash, Python, AppleScript).
• Familiarity with identity management (Okta, Azure AD), endpoint protection, and compliance frameworks.
• Strong understanding of networking fundamentals (TCP / IP, DNS, DHCP) and VPN technologies.
• Excellent problem-solving, communication, and customer service skills.
• Apple Certified Support Professional (ACSP) or equivalent certification preferred. Preferred Qualifications
• Experience in a hybrid Windows / Mac enterprise environment.
• Knowledge of automation tools and CI / CD pipelines for Mac deployments.
• Familiarity with ticketing systems (ServiceNow, Jira) and remote support tools. Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.