Domestic Customer Support Associate

SOUTH HACKENSACK OFFICE

100 Wesley St

South Hackensack, NJ 07606, USA

SOUTH HACKENSACK OFFICE

100 Wesley St

South Hackensack, NJ 07606, USA

We are currently seeking an experienced Customer Service Representative who is seasoned in a product driven environment (Industrial products are a big plus). This is a very important position for HYTORC. Our Customer Service Representatives interact with different types of clients and vendors. Flexibility is needed in order to learn how our customers are handled. We are looking for an individual that displays a pattern of going above and beyond the call of duty in order to deliver the level of WORLD CLASS Customer Service that the HYTORC brand stands for.

• Service clients located all over North America
• Schedule, communicate, and file documents regarding tool delivery
• Enter data into Excel, SAP (ERP) and other software
• Coordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)
• Learn part numbers
• Suggest equipment and supplies to meet customer needs
• Enter billing data and then review to ensure :
• Proper documentation is provided by Customer
• Customer is being billed accurately according to current price lists & current global agreements
• Reconcile inventory on invoice by matching the SKU to what is on the order
• The correct amount is applied for shipping
• The correct account is being used for the customer
• Provide customer with copy of order when completed
• Handle requests (when necessary) for :
• Third-party charges (i.e. shipping)
• Exceptions to normally required documentation
• Price changes
• Answer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc. External- end users / customers)
• Communicate with customers directly via phone / email to assist with :
• Customer account verifications (when necessary)
• Date(s) of purchase information
• Warranty information – answer questions / provide information regarding status
• Customer ID information
• Monitor the "Domestic Box" and forward any faxes submitted by customers to the appropriate department, then file those faxes accordingly

Requirements :

Preferred :

ZR

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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