Talent.com
ECC Brokerage Senior Customer Resolution Representative - Processing Team
ECC Brokerage Senior Customer Resolution Representative - Processing TeamMissouri Staffing • Saint Louis, MO, US
No longer accepting applications
ECC Brokerage Senior Customer Resolution Representative - Processing Team

ECC Brokerage Senior Customer Resolution Representative - Processing Team

Missouri Staffing • Saint Louis, MO, US
5 days ago
Job type
  • Full-time
Job description

Ecc Brokerage Senior Customer Resolution Representative - Processing Team

Wells Fargo is seeking an ECC Brokerage Senior Customer Resolution Representative - Processing Team to join the Estate Care Center Wells Trade Brokerage Processing team in the Estate Care Center department as part of Global Operations. In this role you will :

  • Support less experienced individuals in providing resolutions for client inquiries and complaints
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues
  • Perform complex administrative and customer support tasks by managing daily schedules, and provide work direction to the team
  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Respond independently to complaints escalated at the highest level
  • Interact with internal and external customers to resolve their issues
  • Interact with the immediate Customer Resolution team to supervise day to day activities of the support Customer Resolution team

Schedule :

  • Start time will be between the hours on 7am - 8 : 30am 3 days in office 2 days remote
  • Schedule subject to change based on business needs

    • Required Qualifications :

  • 4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

    • Desired Qualifications :

  • 2+ years of experience in brokerage / banking experience, knowledge of securities / risk operations processing or services
  • 1+ year of leadership experience including training or mentoring
  • Knowledge and understanding of securities investment products
  • Systems knowledge and experience with Beta, Alfresco, Pega, and Smart Station
  • Experience resolving and working through escalated and complex customer issues
  • Experience researching and determining the root cause of identified issues
  • Experience meeting high production and quality standards
  • Strong attention to detail and accuracy skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to work in a fast-paced, high demand, deadline driven environment
  • Solid problem-solving skills
  • Ability to be flexible and adjust plans quickly to meet changing business needs
  • Intermediate Microsoft Office skills
  • Excellent verbal, written, and interpersonal skills

    • Posting Location :

  • 2801 Market St. Saint Louis, Missouri 63103

    • Job Expectations :

  • This position offers a hybrid work schedule
  • Ability to work on-site at the posted work location
  • Overtime is based on business need and volume of the department, could be required
  • This position is not eligible for Visa sponsorship

    • We Value Equal Opportunity

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Wells Fargo Recruitment and Hiring Requirements :

  • Third-Party recordings are prohibited unless authorized by Wells Fargo.
  • Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    • Req Number : R-496769

    Create a job alert for this search

    Customer Resolution Representative • Saint Louis, MO, US