Front Desk Associate

University Retina Job Posting

University Retina is a full-service practice that specializes in helping patients heal eyesight-robbing diseases of the retina, vitreous, and macula. Led by a team of board-certified ophthalmologists and retina specialists, the practice has locations in Oak Forest, Bedford Park, Lemont, and Lombard, Illinois.

With a dedication to education, technology, charity, and compassionate care, the University Retina team strives to provide patients with the highest level of retinal care in the world. The physicians diagnose and treat retinal-related conditions, including macular degeneration, diabetic retinopathy, retinal detachment repair, and other disorders of the retina, vitreous, and macula.

All University Retina offices are equipped with state-of-the-art technology, and each patient's treatment plan includes the most current and effective therapies or services available.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and / or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Pay Range - $18.00-$19.00 / hr. Commensurate with experience

Responsibilities

Displays high level of professionalism and gives superb customer service

Obtains and reviews patient demographic and insurance information for accuracy

Verifies insurance and collects copays, co-insurance, and outstanding balances

Ensures all patient intake forms are signed and complete

Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email / fax

Schedules appointments

Processes medical record requests per policies and procedures

Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education :

High School Diploma or Equivalent Certificate

Required Skills :

Minimum 2 years of experience in a medical office / health care setting

Minimum 2 years of health care insurance experience

Strong computer knowledge and skills with a minimum typing speed of 30 WPM

Strong desire to assist others and provide excellent customer service

Must be highly dependable and organized

Outstanding interpersonal skills

An impeccably clean, polished, professional image

The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills :

Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees :

• Medical
• Dental
• Vision
• 401k w / Match
• HSA / FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE :

For more information related to our benefits offered, please follow the link to our benefits page : https : / / www.eyesouthpartners.com / careers / employee-benefits / (If the link does not work for you, please copy and paste it into your browser).

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.