Account Manager / Customer Specialist

Job Description

Job Description

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.

The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.

Requirements / Responsibilities

Account Manager / Collection Specialist main responsibilities include, but are not limited to the following :

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.
• Fluency in English is a must, fluency in Spanish is highly desirable.

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Requirements :

Valid State Driver License with a clean driving history

We conduct drug screen, & background check

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.

Special Instructions

Please do not send any emails, resumes, or call.

We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.