Director, Call CenterLincare Holdings • Clearwater Beach, FL, US
No longer accepting applications
Director, Call Center
Lincare Holdings • Clearwater Beach, FL, US
30+ days ago
Job type
- Full-time
Job descriptionCreates, implements, and manages sales programs to drive agent performance Improves call center operational efficiencies Performs analytics to identify opportunities and evaluate results of implemented strategies Analyzes and improves customer retention, order conversions, and lifetime value Improves call center agent metrics through analytics and strategic planning with leadership Continuously monitors the effectiveness of the sales programs and adjusts as needed to ensure it remains relevant and effective Responsible for data analytics on massive sets of complex, sometimes unstructured data Works with different data sources and accurately accesses the correct data within relational databases based on business needs and reporting requirements Works collaboratively with business leaders to coordinate and develop a continuous improvement culture Effectively implements and improves training / escalation management program to improve agent performance / accuracy and customer satisfaction Manages cost savings initiatives, executes associated plans, and meets targets Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
Job Title
This employee coordinates, plans, and executes growth / cost efficiency strategies with leadership.
Responsibilities :
- Defines and monitors agent performance through appropriate metrics and overall effectiveness aligning to budget targets and plan
- Maximizes revenue and exceeds established targets
- Trains agents to improve customer experience
Job Functions :
Create a job alert for this search
Director Call Center • Clearwater Beach, FL, US
Related jobs
Insurance Call Center Supervisor.Premier Administrative Solutions (PAS) is a Third-Party Administrator (TPA) which provides a wide range of administrative services to insurance companies, sharing o...Show more
Call Center Representative With more than 25 years in business, Luxury Bath of Tampa Bay is one of the fastest growing brands in the acrylic bath remodeling industry.
We offer custom bath remodeling...Show more
Clearwater, FL Full-Time About Us : At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial client...Show more
Director Of Digital Media And Strategy.At PODS (Portable On Demand Storage), we don't just lead the moving and storage industry we redefined it.
Since 1998, we've empowered customers across the U.Ca...Show more
The Director of Facilities is responsible for leading and overseeing the delivery of comprehensive building maintenance and support services at our best in class Player Development Complex and TD B...Show more
Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Wo...Show more
We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...Show more Call Center Representative New Bay Remodeling is one of the fastest growing brands in the acrylic bath remodeling industry.
We offer custom bath remodeling that enriches the lives of those we touch ...Show more 
Insurance Call Center Supervisor.Premier Administrative Solutions (PAS) is a Third-Party Administrator (TPA) which provides a wide range of administrative services to insurance companies, sharing o...Show more
The Client Retention Director is responsible for driving long-term client engagement, satisfaction, and loyalty across the FASTer Way programs.
This role will develop and execute retention strategie...Show more
A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress.
IQ Fiber was created to offer 100% fi...Show more
Senior Director Of Agency Operations Center Of Excellence.AmeriLife is in the midst of an exciting and significant transformation of its operational infrastructure to better serve the evolving need...Show more
Insurance Call Center Supervisor
Florida Staffing • Clearwater Beach, FL, US
Full-time
Last updated: 5 days ago • Promoted
Call Center Representative
Luxury Bath Technologies • Palm Harbor, FL, US
Full-time
Quick Apply
Last updated: 30+ days ago
Call Center Manager
Bath Concepts Independent Dealers • Clearwater, FL, US
Full-time
Quick Apply
Last updated: 30+ days ago
Director - Digital Media (Marketing)
PODS Enterprises • Clearwater Beach, FL, US
Full-time
Last updated: 6 days ago • Promoted
Facilities Director
Toronto Blue Jays • Palm Harbor, FL, US
Full-time
Last updated: 5 days ago • Promoted
Center Director
Kindercare Education • Largo, FL, US
Full-time
Last updated: 2 days ago • Promoted
Associate Center Operations Director - Pinellas / Tampa Bay, Various Locations
ChenMed • Largo, FL, US
Full-time
Last updated: 30+ days ago • Promoted
Call Center Representative
Bath Concepts Independent Dealers • Clearwater, FL, US
Full-time
Quick Apply
Last updated: 30+ days ago
Insurance Call Center Supervisor
Premier Administrative Solutions • Clearwater Beach, FL, US
Full-time
Last updated: 30+ days ago • Promoted
Director of Client Retention & Engagement
Faster Way to Fat Loss • Clearwater, FL, USA
Full-time
Quick Apply
Last updated: 30+ days ago
Director, Outside Plant Engineering
IQ Fiber • St. Pete, FL, US
Full-time
Quick Apply
Last updated: 30+ days ago
Director, Agency Operations Center of Excellence
AmeriLife • Clearwater Beach, FL, US
Full-time
Last updated: 23 days ago • Promoted