Senior Business Analyst

About the Role

Partner cross brand and with Gap Inc. teams to resolve issues with the system and identify opportunities for improvement in support of business end users. Provide hands on support to the business on delivery of new and enhanced capabilities for supported products demonstrating understanding of business process and workflow to support adoption. Serve as the primary contact for user support issues; manage day to day process, issue prioritization, trouble shooting and communication of status and resolution to impacted parties and key stakeholders. Partner with project, product management and engineering teams as needed to align on approach to drive issue resolution. Responsible for providing research, analysis, and support for identifying, evaluating, and resolving issues process and system opportunities. Partner closely with Engineering teams to identify and prioritize technical support issues experienced by business end users, and collaborate to drive resolution to minimize risk and business disruption. Provide feedback to Product Management, Change Management and Engineering teams on opportunities for improvement in support of business end users through research and analysis. Telecommuting permissible from any location within US.

Salary Range : $174,637 - $179,637

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. What You'll Do

• Building segments, creating monitors, and instrumenting conversion funnels using digital experience tools (e.g., Decibel, FullStory, ContentSquare);
• PIM Application (Product Information Management);
• Working in a web-based ticketing portal (e.g., ServiceNow) to create incident tickets, track reports and performance analytics dashboards;
• CMS (Content Management System) Tools for navigating and troubleshooting the application;
• Performing Financial Impact Analyses and building financial funnels using Adobe or other analytics applications;
• Proficient in Retail Key Performance Indicators (KPIs) with an understanding of essential retail metrics and ability to track and analyze KPIs related to sales, inventory management, customer service, and overall performance;
• Navigating and troubleshooting applications using Promotion Creation Tools (e.g., PPC, PEM OLE);
• Proficiency in ecommerce website and native app architecture, and omni-channel cross functional architecture;
• Ability to write in technical query languages (e.g., SQL, SPL, NRQL); and
• Ability to read and write HTML and CSS

Who You Are

Bachelor's degree or foreign degree equivalent in Computer Science, Computer Engineering, or related field and five (5) years of progressive, postbaccalaureate experience in the job offered or related role.