Job Description
Job Description
Benefits :
- Opportunity for advancement
- Paid time off
- Training & development
- Dental insurance
- Health insurance
- Vision insurance
Client Service Technician TeamLogic IT
Who We Are
TeamLogic IT keeps businesses running. We help clients overcome technology challenges with practical solutions that make their workday smoother and more secure. Our Kentwood team is backed by a nationwide network of technicians, giving us both local agility and big-system support.
Were looking for a Client Service Technician whos equal parts tech-savvy and business-mindedsomeone who can troubleshoot efficiently, communicate clearly, and build confidence with every client they serve.
What Youll Do
Be the first line of support for client issues via phone, email, and web portal.Diagnose and resolve desktop, network, and Microsoft 365 problems quickly and professionally.Provision and configure new user systems.Use remote tools (NinjaOne RMM, Autotask PSA) to manage tickets, updates, and maintenance.Escalate complex issues to senior engineers when needed.Perform on-site visits for installs, repairs, or network troubleshooting.Maintain accurate documentation of work performed and communicate status with clients.Uphold TeamLogic ITs standards for reliability, security, and customer care.What Were Looking For
3+ years of hands-on IT support experience (MSP background strongly preferred).Solid grasp of Microsoft 365, Windows 10 / 11, and basic server administration (Active Directory, DNS, DHCP).Familiarity with networking concepts (routers, switches, firewalls, VPN).Experience with RMM / PSA tools such as NinjaOne RMM or Autotask.Excellent communication and customer-service instinctsable to explain tech to non-tech customers.Valid drivers license and willingness to travel locally to client sites.Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals are a plus.What You Can Expect
Compensation $25$29 / hour based on experience, with growth path toward System Engineer or vCIO roles.Reimbursement for certifications and continuing education.Collaborative culture grounded in integrity, accountability, and reliability.The satisfaction of keeping businesses running smoothly and securely.Our Core Values
Compassionate | Personalized | Committed | Secure | Reliable | Excellent | Servanthood
If you take pride in solving problems, communicating clearly, and following throughlets talk.
