Front Office Float

Job Description

Job Description

The Front and Back Office Float is a versatile team member responsible for supporting both administrative and clinical functions across multiple locations or departments within the medical practice. This role requires adaptability, excellent multitasking skills, and a commitment to providing high-quality patient care and service. Bilingual candidates are strongly preferred.

Key Responsibilities :

• Check patients in and out for appointments, verifying and updating demographic and insurance information.
• Answer incoming calls, schedule appointments, and direct inquiries to the appropriate staff or department.
• Verify patient insurance coverage and eligibility before appointments.
• Collect copays, payments, and outstanding balances.
• Assist with processing referrals and prior authorizations as needed.
• Prepare and maintain patient charts, ensuring all documentation is complete and accurate.
• Travel between locations or float between the front and back office, depending on staffing needs.
• Fill in for absent back office staff, ensuring coverage for all responsibilities.
• Assist providers with patient care, including taking vital signs, medical histories, and rooming patients.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Follow all practice policies, procedures, and safety standards.

Qualifications :