Enterprise Customer Success Manager

Enterprise Customer Success Manager

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals all through a single, powerful solution.

Our Success team is vital to our Company and is responsible for proactively ensuring our customers continued usage, growth, and satisfaction. As an Enterprise Customer Success Manager, you will be the face of LearnUpon for a portfolio of strategic, high-value customers and the voice of those customers within the business.

What will I be doing?

• Learn the full range of LearnUpon technology to be able to identify how this fits our customer's needs
• Manage a book of high-value enterprise customers within the Enterprise Success team
• Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
• Partner with Onboarding Specialists to ensure a seamless transition post-launch
• Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
• Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers.
• Be the voice of the customer for our product development team to help make LearnUpon even better
• Work on team projects that deliver consistent improvement to our practice and directly impact the company's bottom line

What skills do I need?

Don't worry if you don't tick every box in order to apply, we're always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

Why work with us?

What is the Hiring Process?

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.