Returns CoordinatorBurlington Medical LLC • Newport News, VA, United States
Returns Coordinator
Burlington Medical LLC • Newport News, VA, United States
9 days ago
Job type
- Full-time
Job descriptionExcellent Customer Service skills Excellent interpersonal and written communication skills Ability to lift and move boxes or materials weighing up to 25 lbs. Ability to manage multiple tasks and be flexible in a face-paced environment. Well-organized structured approach to managing, prioritizing and balancing multiple tasks. High school Diploma or equivalent Word, Excel, Outlook, and Teams knowledge Operation of basic measuring devices.
Job Description :
This position is responsible for completing RMA (Returned Material Authorization) receiving, including warranty and credit RMA's. Assists the customers as required to complete all requests, orders, and questions in a timely and efficient manner.
Duties :
- Create RMA's into the Salesforce / Rootstock data system
- Send customer's RMA instructions
- Receive RMA's into the Salesforce / Rootstock system
- Process RMA Cases
- Warranty Policy Review for Charged and No Charge RMA orders
- Create quotes for Repairs
- Create quotes for orders
- Contact customers for PO's and other information needed for RMA processing
- Create Shipping Return Labels
- Enter RMA orders
- Assist with RMA inventory
- Document instructions for performing the above mentioned duties
Skills / Qualifications :
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Returns Coordinator • Newport News, VA, United States
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