Teller

Teller Position

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings / Saturdays, temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities :

Customer Experience :

• Introduce and refer customers to the platform through routine interactions
• Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
• Perform routine customer requests
• Must successfully complete Comerica's Teller Training Program
• Follow company policies and procedures, regulations and security procedures, and completes necessary documents
• Use the provided electronics to document all transactions during their shift
• Reconcile all transactions during and at the end of their shift
• Maintains customer confidence and protects bank operations by keeping information confidential
• Resolve basic customer complaints
• Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed

Marketing Activities :

Operational Risk :

Partnership :