Quality Control Manager

POSITION SUMMARY : This position requires extensive travel to support operational and client needs. Reporting to the Manager of Installation Services, the Quality Control Manager (QCM) serves as a subject matter expert and primary point of contact to ensure store readiness for client openings. The QCM provides full oversight of assigned installation teams, fosters strong customer relationships, delivers hands-on training on equipment usage, and resolves post-installation or remodel issues—all to uphold the highest standards of quality and client satisfaction.

ESSENTIAL JOB FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :

• Manage, organize and oversee duties of national installation teams.
• Manage and schedule timely rental equipment arrival to jobsite to help teams efficiently complete workload.
• Serves as an information conduit between directional leadership team of installation, Installation Teams, Sales Team, and Customers.
• Serve as the onsite Supervisor in the absence of an onsite Supervisor, as business dictates.
• Ensure and continuously review budgets are being met
• Provide hands-on training to clients on the proper operation of installed equipment.
• Perform site inspections to confirm accurate equipment placement and compliance with quality control standards.
• Serve as the primary contact for store openings and warranty-related service requests.
• Be present onsite during store openings to conduct final quality inspections and ensure operational readiness.
• Monitor craftsmanship to ensure all work aligns with manufacturer guidelines and Devon’s quality standards; give feedback to Installation teams as needed.
• Mentor and support Road Crew Supervisors and their crews through ongoing training and professional development.
• Works as an OSHA and safety champion to enforce policy and industry safety standards maintaining a safe and compliant work environment.

SKILLS AND EXPERIENCE :

Flexible work from home options available.