Guest Service Agent - Hilton - Harrisburg, PA

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Agent for the Hilton Harrisburg in Harrisburg, PA

P OSITION S UMMARY :

GREET AND REGISTER GUESTS, PROVIDE PROMPT AND COURTEOUS SERVICE. CHECK GUESTS OUT OF THE HOTEL. RESOLVE GUEST CHALLENGES THROUGHOUT THEIR STAY IN OUR HOTEL. UPGRADE GUESTS, AS REQUIRED. PROMOTE HOTEL SERVICES, AMENITIES AND UPSELLS PRODUCTS TO THE GUESTS.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• COMPLETES THE REGISTRATION PROCESS BY INPUTTING AND RETRIEVING INFORMATION FROM A COMPUTER SYSTEM, CONFIRMING PERTINENT INFORMATION INCLUDING NUMBER OF GUESTS AND ROOM RATE. MAKES APPROPRIATE SELECTION OF ROOMS BASED ON GUEST NEEDS. CODES ELECTRONIC KEYS. PROMOTES AND ADMINISTERS HILTON MARKETING PROGRAMS SUCH AS HILTON HONORS, FOR ARRIVING GUESTS. PROVIDES WELCOME PACKET CONTAINING ROOM KEYS AND ANY PROMOTIONAL ITEMS TO GUEST.
• ENSURES ROOMS AND SERVICES ARE CORRECTLY ACCOUNTED FOR WITHIN GUEST STATEMENT. PROPERLY ACCOUNTS FOR SERVICES PROVIDED BY THE HOTEL. ASSISTS GUESTS WITH CHECK OUT PAYMENTS OR CHARGES.
• GREETS CUSTOMERS IMMEDIATELY WITH A FRIENDLY AND SINCERE WELCOME. USES A POSITIVE AND CLEAR SPEAKING VOICE, LISTENS TO UNDERSTAND REQUESTS, RESPONDS WITH APPROPRIATE ACTION AND PROVIDE ACCURATE INFORMATION SUCH ON OUTLET HOURS, SPECIAL VIP PROGRAMS, EVENTS, ETC.
• RECEIVES SPECIAL REQUESTS FROM GUESTS, AND RESPONDS APPROPRIATELY.
• PROMPTLY ANSWERS TELEPHONE AND TEXT INQUIRIES. INPUTS MESSAGES INTO THE COMPUTER AND ADVISES OTHER TEAM MEMBERS OF SPECIAL GUEST NEEDS. RETRIEVES MESSAGES AND COMMUNICATES THE CONTENT TO THE GUEST. RETRIEVES MAIL, PACKAGES AND FACSIMILES OR OTHER SPECIAL ITEMS FOR CUSTOMERS AS REQUESTED.
• FIELDS GUEST COMPLAINTS, CONDUCTING THOROUGH RESEARCH TO DEVELOP THE MOST EFFECTIVE SOLUTIONS AND NEGOTIATE RESULTS. LISTENS AND EXTENDS ASSISTANCE IN ORDER TO RESOLVE PROBLEMS SUCH AS PRICE CONFLICTS, INSUFFICIENT HEATING OR AIR CONDITIONING, ETC. REMAINS CALM AND ALERT ESPECIALLY DURING EMERGENCY SITUATIONS AND HEAVY HOTEL ACTIVITY. PLANS AND IMPLEMENTS DETAILED STEPS BY USING EXPERIENCED JUDGMENT AND DISCRETION.
• DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES, INCLUDING OVERNIGHT SHIFTS, TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.

OTHER DUTIES

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES :

DESIRED SOFTWARE PROFICIENCIES : NONE

SUPERVISORY R ESPONSIBILITIES : NONE

EDUCATION / EXPERIENCE :

PHYSICAL REQUIREMENTS

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES :

CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

SITTING RARE

WALKING OCCASIONAL

CLIMBING STAIRS RARE

CROUCHING / BENDING / STOOPING FREQUENT

REACHING FREQUENT

GRASPING CONSTANT

PUSHING / PULLING OCCASIONAL

NEAR VISION CONSTANT

FAR VISION CONSTANT

HEARING CONSTANT

TALKING CONSTANT

SMELL RARE

TASTE NEVER

LIFTING / CARRYING(# LBS) FREQUENT – UP TO 50 LBS.

TRAVEL RARE

MATERIALS / EQUIPMENT USED :

Pay : $15.00 / hour

Amazing Benefits At A Glance :