Visitors Information SpecialistVisit French Lick West Baden • West Baden Springs, IN, US

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Visitors Information Specialist

Visit French Lick West Baden • West Baden Springs, IN, US

23 days ago

Job type

Full-time

Job description

1 day ago Be among the first 25 applicants

Position Title : Visitors Center Greeter (Pathway to Manager)

Organization : Orange County Convention & Visitors Bureau

Reports to : Community Impact Manager

Employment Type : Full-Time, Hourly (Some weekends and holidays required)

Starting Pay : $15–$18 / hour, based on experience

About Visit French Lick West Baden

Visit French Lick West Baden is the official destination marketing organization for Orange County, Indiana. We work to promote the vibrant experiences, unique attractions, and deep hospitality roots of the region—including our world-class resorts, breathtaking scenery, historic downtowns, and timeless small-town charm.

Position Summary

The Visitors Center Greeter is the first face of Visit French Lick West Baden, welcoming guests with warmth, professionalism, and a deep knowledge of our region. This is a public-facing, concierge-style role focused on helping visitors and groups make the most of their time in the area by providing personalized recommendations, directions, and connections to local attractions, hotels, restaurants, and events.

This is an hourly position starting at $15–$18 / hour, ideal for someone passionate about hospitality and community pride. For the right candidate, this role offers a clear pathway to grow into a salaried Visitors and Groups Experience Manager , with expanded responsibilities in operations, retail, group experiences, events, and marketing support.

Key Responsibilities

Guest Engagement & Hospitality

Greet all guests with enthusiasm and professionalism
Provide tailored recommendations for accommodations, attractions, dining, and events
Answer phone calls, emails, and walk-in inquiries from visitors
Direct questions or service needs to the appropriate CVB team member or community partner
Maintain a clean, organized, and welcoming Visitors Center space
Keep daily records of visitor interactions, call logs, and guest feedback

Supportive Operations & Outreach (as assigned)

Restock brochures and printed materials

Assist with retail displays and merchandise sales

Represent the Visitors Center at local community events or pop-up booths

Help prepare the space for exhibitions, including a 2026 Smithsonian traveling exhibit

Digital & Brand Support

Assist the Brand Strategy Manager with social media content and scheduling

Update website event listings and partner business information as assigned

Monitor and respond to guest comments or messages on social media platforms

Qualifications

Friendly, outgoing, and confident communicator

1+ years of customer service, front desk, hospitality, or tourism experience preferred

Strong attention to detail and ability to work independently

Familiarity with the French Lick West Baden area and surrounding region is a plus

Comfort with basic technology and social media platforms

Availability for weekend and occasional evening work

Hourly pay : $15–$18 / hour, based on experience

Full-time position with potential for advancement to a salaried Manager role

Flex time or comp time offered for any special event or extended hours work

Health, vision, and dental insurance

Paid time off and retirement / wellness benefits available

Ongoing professional development and training in tourism, marketing, and community engagement

Seniority level

Entry level

Employment type

Full-time

Industries

Hospitality

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Information Specialist • West Baden Springs, IN, US